If you know you will not be able to keep your appointment please call to let us know. Given enough notice we can often schedule another patient in your time slot. We appreciate 24 hours notice!
If is our policy to contact patients who miss their appointments and give them the option to reschedule. However, if a patient misses to many appointments we may require that they only are allowed to schedule "same day" appointments. If appointments continue to get missed we may have to discharge that patient from the practice.
Occasionally we have to fire or discharge a patient from the practice. This could be due to the amount of appointments missed or bad debt or it could be because a patient is verbally or physically abusive to a staff member. Our staff are very important to us and they work very hard to provide our patients with polite and courteous service. Because we love our staff we have a zero tolerance policy for patients who display abuse behaviors.
We understand that your time is very important and we will do our best to stay on time. However, there may be times that your appointment will be delayed. In these instances our staff will do their best to keep you informed of how long the delay may be and give you the option to reschedule.
At Family Health Center, we make every effort to run on time. To help us stay on time we ask that new patients please arrive 30 minutes prior to their appointment only if paperwork is complete, if it is not then 1 hour prior. For established patients with a change in their insurance or demographics arrive 30 minutes before.
We ask that all other patients arrive 15 minutes prior to their scheduled appointment time to allow for sign-in and collection of your co-payment. We know your time is valuable and will do our best to see you on time.
Important things you will need:
If you are an established patient you may stop by between 8AM - 12PM and 1PM - 4PM to have your blood drawn.
You should only be fasting if advised to do so by your nurse or physician. Fasting means nothing to eat or drink, except water, for 8 hours. We usually tell patients nothing but water after midnight.
If you need care after hours you can reach the on call physician by calling 208-263-1435 and pressing 0. You will be transferred to the answering service who will collect some basic information and page the doctor on call.