Appointment Information


How do I make an appointment?

  •  You can make an appointment by using the patient portal or by calling one of our friendly team members at 208-263-1435, option #2. (New patients must contact the office to schedule an appointment).
  • We recommend that you call the day of or day before you would like to be seen to have the best chance of getting an appointment time that works for you. Our phones open at 7:30 AM.
  • If you are unable to keep an appointment, please call as soon as possible to cancel or reschedule so that we can accommodate other patients that need to be seen. Phone 208.263.1435.

What is a "Quick Sick / Urgent Care" visit?

We understand the inconvenience of having to make an appointment just because you have a minor illness.  Available for established patients - we now offer Quick Sick / Urgent Care visits for acute minor illness and injuries needing only brief evaluation. 

Examples include sore throat, cough, rash and ear infection.  Just call our office or walk in anytime between the hours of 7:30 AM to 4:30 PM weekdays – no appointment needed! We will do our best to get you seen as soon as possible.

If you do not have your medical home at Family Health Center yet, please make an appointment as noted above.  We can usually make appointments the same day or next day after your call. 

What is "Open Access" or "Same Day Scheduling"?

  • "Open Access" or "Same Day Scheduling" means, in most cases, you can see your doctor the day you call or the next day no matter what medical service you need. 
  • You no longer need to have appointments pre-booked weeks in advance.  If your doctor is unavailable, you will be offered a choice amongst the other available providers. 
  • The goal is to reduce your waiting time both for and at your appointment. Of course, if you prefer a specific appointment time it can be pre-scheduled as we have always done.

Appointment Policies


Cancellation policy

If you know you will not be able to keep your appointment please call to let us know.  Given enough notice we can often schedule another patient in your time slot.  We appreciate 24 hours notice!

No show policy

If is our policy to contact patients who miss their appointments and give them the option to reschedule.  However, if a patient misses to many appointments we may require that they only are allowed to schedule "same day" appointments.  If appointments continue to get missed we may have to discharge that patient from the practice.

Fired / Discharged Patients

Occasionally we have to fire or discharge a patient from the practice.  This could be due to the amount of appointments missed or bad debt or it could be because a patient is verbally or physically abusive to a staff member.  Our staff are very important to us and they work very hard to provide our patients with polite and courteous service.  Because we love our staff we have a zero tolerance policy for patients  who display abuse behaviors.

Wait times

We understand that your time is very important and we will do our best to stay on time.  However, there may be times that your appointment will be delayed.  In these instances our staff will do their best to keep you informed of how long the delay may be and give you the option to reschedule.