NCQA Certified Level 3 Medical Home
Why is it important that we are Level 3 certified? Because that means we put the patient first in order to help them achieve their health goals. You receive coordinated, compassionate, evidence based care in a team setting. You are at the center of your medical care.
Research shows NCQA Patient-Centered Medical Home (PCMH) Recognition improves patient care and reduces costs. In addition, the PCMH model is associated with happier staff and happier patients.
Click here to watch a short video on what a Patient-Centered Medical Home is all about!
What can you expect from a Patient-Centered Medical Home (PCMH)?
Our certification as a Patient-Centered Medical Home (PCMH) means our physicians and staff are committed to comprehensive, personal, evidence-based healthcare centered around you; partnering with you to ensure all of you and your family’s medical and non-medical needs are met.
Your Personal Physician
The relationship between you, your physician and the care team is the driving force behind a Patient-Centered Medical Home. Your physician will provide medical care that is right for you based on evidence-based guidelines shown to improve health. Studies have shown that having a PCP or care team improves one’s overall health and decreases duplicate care. This is especially important with chronic health conditions.
Your Care Team
Your physician will direct the care team to coordinate your care based on YOUR wants and needs.
To improve efficiency, the care team will plan for your appointment by:
- Reviewing your medical chart for up-to-date forms.
- Check for recent testing.
- Ensure you are notified of results in a timely manner.
- Coordinate your healthcare across all care settings including the medical office, hospital, behavioral health, testing facilities and other places where you may receive care.
- If you are admitted to the hospital, you will receive a phone call from your care team upon your discharge to review your hospital stay, make sure you return for follow-up care, and discuss any questions or concerns you may have about your treatment or medications.
Your Health
In return, we ask that you be an active participant in your health care. We ask that you take charge of your health by managing and monitoring aspects of your care.
You should:
- Let us know if there are any changes in your medications and bring a list of your medications with you to your visits.
- Let us know if you are getting care from other healthcare providers, any hospitalizations, or ER visits.
- Tell us about any complementary and natural treatments you are getting.
- Provide a complete medical history so you get the best care possible.
- Identify previous doctors so our medical records staff can request important notes and test results.
Quality for you
As a PCMH we are committed to providing same-day appointments and offering expanded hours to meet your needs. We will use our electronic health record to support the best care, quality, and safety by helping us to identify and provide for your needs and the needs of our entire patient population. We are able to communicate with you electronically through our secure Patient Portal, along with sending you reminders for appointments and preventative or chronic care services due.
